The blog posts I’ve posted recently about Temu have gotten quite a lot of responses, right? As expected, I’ve noticed that the number of Temu users in Korea has increased significantly recently. I also bought padding and man-to-man t-shirts from Temu for my winter shopping, but the quality of the products was not as good as I thought, so I had to get a refund for some of them.
So today, I’m going to tell you about the refund process for products purchased from Temu. If you have any problems during the process, the fastest way is to contact the customer service center, so I’ll show you how to contact the customer service center.
Expand Table of Contents
How to Return Temu
Free Return Shipping Conditions
Return Period
Refund and Refund Schedule
How to Return Temu
If you want to return a product purchased from Temu, follow the steps below. It’s really easy to apply.
1. Go to the Temu app and check your account. If you don’t have a Temu account, click ‘Save Order’ in the email you ordered the product from.
2. Find the order you want to refund in My Orders and select the ‘Return/Refund/’ button.
3. Select the product you want to return and the reason for it. It doesn’t really matter, so you can choose any reason.
4. If you don’t need to return the product, you can choose a refund at the last step. If you choose a refund, you can receive it in Temu credit or with your original payment method (mostly a card). We recommend that you receive the refund with your original payment method if possible.
5. If you need to return the product, you can choose a return and refund method. If you choose to receive the product by courier, pack the product to be returned and wait for the courier to pick it up. The courier company that Temu works with is “Hanjin Express.”
6. You can check the refund status in real time on the order details page or through Temu’s SMS/notification/e-mail.
Temu | Return and Refund Policy
Last updated: August 28, 2024 KST If you are not satisfied with the product you purchased from Temu, you can return it and receive a refund by following the simple procedures specified in this Return and Refund Policy. 1. Return method Follow the steps below
www.temu.com
Free return shipping conditions
One of the things Temu advertises is that free return shipping is available, but there are some things to keep in mind.
‘If you return all returnable items within the return period for all orders, only the shipping fee for the first returned item is free.’ After that, you will have to pay a shipping fee of 2,500 won for refunds, and the shipping fee will be automatically deducted from the refund amount, so if you have items to return, it is better to return them all at once.
When requesting a return, you can receive a partial refund without returning the item, but if you decide to receive a partial refund, the number of free returns (1 time) will be automatically deducted, so you will be charged a fee of 2,500 won for any returns that occur after that.
Return period
The return period is within 90 days of purchase. The period is generous, so if there is a defect in the product or you do not like the product, I recommend that you return it as soon as possible.
There are also cases where returns are not possible, such as:
If the value of the product has decreased to the point where it is difficult to resell due to wearing, washing, or tag removal.
If it is a free gift provided as a promotional reward.
Also, please note that the courier (Hanjin Express) must return it within 14 days after requesting a return.
Refund and refund schedule
If the courier for the product you want to return or refund has been collected, if there is no problem with Temu’s quality inspection after receiving the product, the refund will be made immediately. It takes about 5 to 14 days for the refund amount to be deposited into the original payment account, so it is recommended to wait a little longer.
Since payment cancellation is not processed quickly like in Korea, I think it would be better to wait a while to avoid stress.
Temu recommends receiving it with Temu credit as the fastest way to process, but if you do not use Temu frequently, it is more reasonable to receive a refund using the original payment method, even if it takes time.
If you look at the refund schedule below, you can see that Apple Pay is processed relatively quickly, while credit cards take up to 14 days.
Connecting to Temu Customer Center
If you have any additional questions about the return and refund process or other issues, it would be a good idea to contact the customer center. You can quickly resolve the issue by contacting the customer center through the link below.
Temu Email Inquiry: Dispute@temu.com
Temu Phone Inquiry: +65 6717 3228